Lucr / Grievance Officer
Seller Details & Grievance Officer
The details of who you are buying from, and where to take a complaint. Last updated: 28 October 2026.
Seller
LUCR is a trading name of Rahul Raj Agarwal, sole proprietor.
- Location: Vashi, Kopar Khairane, Navi Mumbai, Maharashtra 400709, India
- Founded: January 2026
- Email: hello@mylucr.com
- Phone / WhatsApp: +91 88798 56018
Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
- Name: Rahul Raj Agarwal
- Email: rahul@mylucr.com
- Phone: +91 88798 56018
What to expect
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. Please include your name, your order number if you have one, and a short description of the problem, with photographs where they help.
What you can bring to the Grievance Officer
- A problem with an order, delivery, refund or return. See our Returns, Refunds & Cancellations.
- A request about your personal data: access, correction, erasure, or nominating someone to act for you. See our Privacy Policy.
- Any complaint about how the site or the shop has treated you.
For everyday questions, hello@mylucr.com is the quickest route.